FAQ

Payment
1. What payment methods do you accept?
Only PayPal (if enabled), credit cards (AMEX, VISA, Discover,  and other international credit cards, debit cards. Mailed cash or bank transfers are not accepted.

2. What currency do you accept?
We accept USD and Euros. If you buy in a different currency, you can pay in USD.

Refund/Returns
1. Can I get a refund/return/exchange my order?
Yes! Most items should be returned or exchanged within 30 days of receipt as long as they are in original, unused, and good condition. You must return your invoice and the undamaged, clean item to us. You are responsible for paying postage for any refunds/exchanges. Please note that final sale items are not refundable/exchangeable. Email us for the return shipping address.

2. Can I cancel an order? I placed the wrong order but can I cancel?
Yes if we have not shipped it yet! Please contact us ASAP at [email protected] Once an order is shipped, we cannot cancel or provide a refund until it arrives to you mailing address.  You will have to pay for return shipping, return it and we will refund you.

Shipping
1. How long does shipping take and when will my purchase arrive?
It will take between 2-4 weeks for us to package and deliver your order. Depending on which country you live in, standard shipping can take up to 3-6 weeks. Please keep in mind our suppliers are located in China and inclement weather/holiday seasons will delay shipping.

2. How much is shipping?
Standard shipping is $2 USD except Canada/Australia shipping rate is $4.95. When you check out, you will see the shipping fee.

3. Which countries can you ship to?
We can ship to the following countries; delivery time may vary. If your country is not listed below, please email us and we will determine if we can ship to you.

  • Australia (20-40 days)
  • Belgium (20-30 days)
  • Canada (20-40 days)
  • Croatia (20-30 days)
  • Denmark (20-30 days)
  • Estonia (20-40 days)
  • Finland (20-30 days)
  • France (14-25 days)
  • Germany (20-45 days)
  • Gibraltar (30-50 days)
  • Great Britain (20-40 days)
  • Hong Kong (15-25 days)
  • Hungary (20-40 days)
  • Ireland (20-40 days)
  • Israel (25-40 days)
  • Italy (20-40 days)
  • Latvia (20-40 days)
  • Lithuania (20-40 days)
  • Luxembourg (20-40 days)
  • Malaysia (25-40 days)
  • Malta (16-30 days)
  • Netherlands (20-40 days)
  • New Zealand (20-40 days)
  • Norway (20-40 days)
  • Poland (20-40 days)
  • Portugal (20-40 days)
  • Singapore (20-40 days)
  • Spain (14-25 days)
  • Sweden (20-40 days)
  • Switzerland (20-40 days)
  • United States (10-25 days)

Miscellaneous

1. Do you have a physical store in New York City or anywhere else?
We currently do not. Our office is based in New York City and you can only buy at verykpop.com.

2. Can I trust your site? Is this a secure site?
Yes our site is secure. We are diligent in answering any customers’ concerns, issues and questions. We will not sell your information to 3rd party vendors, etc.

Contact Info
1. How do I get in touch with your team?
If you have any questions or concerns, please contact us at [email protected] or direct message us on Facebook, Twitter or Instagram.